FAQ
Frequently Asked Questions Everything you need to know before booking your Balkan adventure.
Start by chatting with our AI trip planner — describe what you're looking for, your dates, and fitness level. We'll match you with the right guide and send a custom proposal within 24 hours. No upfront payment until you confirm.
Do I need prior experience for via ferrata or trekking?
Most of our tours are suitable for fit adults with no technical climbing experience. Each tour page lists the required fitness level clearly. When in doubt, ask — our guides are used to working with first-timers.
What's included in the tour price?
All tours include a certified local guide, safety equipment where applicable, and local logistics support. Accommodation and transport to the trailhead are listed separately per tour.
How are your guides selected?
Every guide on our platform is licensed and vetted personally. Many hold mountain rescue certifications. We don't list guides we wouldn't hire ourselves.
What's your cancellation policy?
Cancellation terms vary by tour and are clearly listed before you confirm. We work with guides who understand that travel plans change — flexibility is part of the deal.